Today’s evolving enterprise environments are easily enabled with communications that can now take place from almost anywhere and on any device. Enterprise users working from home and office will likely cross the invisible boundaries of 9-1-1 call centers without being aware. 911inform Location Discovery Solution easily allows users to update their physical location without having to do more than tap their smartphone screen or a few clicks from your laptop.
As working from home becomes more popular, user mobility is of utmost importance. In addition, a user with a desk phone at the office may also work remotely via laptop and softphone. The user is now active in two separate locations, where both are tethered to the same phone number and extension. Thus, the user’s location information has not updated, so a 9-1-1 call would be routed to the PSAP that covers their work location, delaying response times.
Over 96% of the population owns a smartphone or laptop device. With the vast majority of Americans utilizing these devices as “helper” beacons along with the location services embedded within them, the user receives a link by text message or email that extracts the location, from the device and updates location databases.
While 96% of Americans own a cellphone, 81% of those cellphones are now smartphones. In addition, approximately 75% of Americans own a computer or laptop device.