For the past decade and a half, the Illinois Institute of Technology (IIT) has hosted a Fall event, supported by the IIT Realtime Communications Lab. As the Director of the lab, Professor Carol Davids has been working on the evolution of real-time communications throughout the...
As a career Fire/EMS dispatcher in Ohio and NYC, 911 PSAP Director at NENA, and now the Sales Director for NG911 CAD provider Hexagon Safety, Chris has had a front-row seat to cataclysmic events like Y2K, 9/11, the Northeast Blackout, and Hurricane Sandy. Not only...
Next Generation 911 networks are made up of many different components. Most of these are new to the public safety professional. The depth and complexity of this whole architecture have advanced dramatically, and the learning curve can be a considerable effort. Understanding the new elements...
The birthplace of 911 is none other than Haleyville Alabama, and today - some 53 years later - the State enjoys its own NG911ESI net. This week's NG911 FutureMakers™ begins his career in 911 as a call-taker while pursuing his passion for public safety as...
As many of our NG911 FutureMakers™ have commented in past episodes, education and training in addition to personal and mental health are all key cornerstones of the successful emergency services telecommunicator. Just as important, as any good standards organization, is the training and educational arm...
Metro Nashville Emergency Communications Center Director Stephen Martini started out as a dispatcher in Chattanooga TN, where he spent several years on the desk honing his communications officer skills. He then moved to Hamilton County where he concentrated on training and QA for the staff...
Each year the Orleans Parish welcomes millions of visitors for various festivals, events, and overall good times. With any major metropolis with a massive population influx of visitors, the 911 location is absolutely critical due to the unfamiliarity of citizens needing help, but having no...
Next Generation 911 services will expose the call taker to a whole host of new information and awareness. This will not only allow them to do their job better but add additional context to situations that are not possible today. To cope with this evolution,...
Watch our VP of Public Safety Mark (Fletch) Fletcher, ENP talk to Karima Holmes MPA, ENP, RPL of the DC Office of Unified Communications as she joins him and discusses this critical 911 center in the National Capital Region whose responsible for 30 agencies and...
Industry plays an important role in introducing the technology to enable NG911 solutions, but they also carry the responsibility of enabling the individuals with support programs and mentoring as they build the future workforce that will be required to sustain the market. Michael Martin, CEO...
The top criteria for getting people back in your buildings are health, safety, and security. We'll explore the various technologies and strategies that support health and wellness and provide a safe environment for building occupants. From indoor air quality to in-building public safety to location-based...
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NG911 FutureMakers™ Tracy Eldridge has made it her goal to care for and provide an outlet to the 10's of thousands of call takers that spend countless hours under the headset in the constant line of fire of never-ending drama. Despite her own PTSD from...
D. Jeremy DeMar is a true student of the industry In every sense of the word. As the Executive Director of Mountain Valley Emergency Communications, he has the mandate to balance cost and functionality to a high profile center in one of northern New Jersey's...
Cody GrandPre, national account manager at 911inform, discusses their Next Generation 911 solutions for the enterprise including intelligent bi-directional building communications now possible directly with the PSAP and 1st responders. [button size='medium' style='white' text='Watch Here' icon='' icon_color='none' link='https://youtu.be/3qdSt0Cf5Lg' target='_blank' color='#ffffff' hover_color='none' border_color='none' hover_border_color='none' background_color='#d92027' hover_background_color='none' font_style='normal'...
