Our Product

Dispatcher using 911inform

How it Works

911inform enables full situational awareness and communication across multiple platforms allowing for total transparency into any situation where a 911 request for emergency services occurs, including both landline and wireless calls. When 911 is dialed from within a 911inform building or geofenced area an emergency event will be generated within the 911inform software. Once the emergency event is triggered 911inform will notify individuals based on pre-configured protocols. The public safety personnel being notified could include the following: 911 dispatch, law enforcement, fire, medical, private security, and building staff.

Main Features of 911inform

Caller Location Identification

When placing a 911 call via landline or cellular device within a 911inform connected building or geofenced area, it’ll generate an emergency notification within the 911inform software and sends it to all users. After the emergency is initiated, you will receive accurate location information paired with an interactive geo-mapped building floor plan overlaid onto Google Earth. This enables the emergency response team to locate and arrive at the emergency as quickly and safely as possible.

911inform is partnered with RapidSOS by integrating into the RapidSOS Clearinghouse. RapidSOS is being utilized by 90% of 911 centers for the U.S. population and growing each day. Partnering with smartphone manufacturers and other IoT companies, we can pass fast and accurate location information with additional data to emergency call centers and first responders. RapidSOS is FREE for public safety agencies and integrates into their existing software within a 911 center – including CAD, CPE, Map, and RapidSOS portal.

Location Discovery Solution (LDS)

Eliminate the complex task of associating phones with subnets or ports and convoluted cable management databases. 911inform LDS simplifies and solves the tracking of movement for IP phones.

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Connected Building Controls

911inform provides the connected-building controls needed for managing critical situations for all emergency response teams such as:

Video Controls: Integrate with your existing IP-based camera systems currently used within your organization. Public safety personnel both in the 911 Center and on-scene can access live video feeds from 911inform buildings during the emergency event. After the event is closed, video access is removed for all parties.

Voice Controls: Integrate with your existing intercom and PBX voice systems, enabling bi-directional communication into an emergency event for public safety personnel at the 911 center and on-scene responders.

Door Access Controls: Integrate with your existing door locks, allowing for remote door locking and unlocking capabilities for public safety personnel.

Strobe Controls: Emergency strobe light integration with the 911inform platform. Ability to set different light patterns based on the emergency at hand.

911inform Hardware

Our emergency notification platform is solution-agnostic, meaning that it’ll work with your existing security systems. 911inform integrates with your IP-based video and voice systems as well as your existing door access points to create a connected-building solution that helps emergency response teams better manage crisis situations. The 911inform gateway is the only required hardware for your connected-building solution, we offer other hardware components like:

911 InformPod: The 911 InformPod is an intelligent panic button that transmits a higher level of detail to 911 in the case of an emergency. With one-touch activation, it ensures that a building’s security and safety teams are notified when a 911 call is placed at your building location as well as giving them connected-building controls to initiate emergency procedures. The 911 InformPod can be programmed based on your organization’s emergency requirements. The emergency procedures currently available with the 911 InformPod includes: Medical Emergencies, Shelter-in-Place, Lockdown and Active Shooter situations.

Other Hardware: 911inform can also provide hardware solutions to tie into your emergency broadcast and strobe light notification systems.

Multi-Tiered Security Notification

Receive real-time notifications to your email, text SMS and mobile application. With 911inform you will have a four-tiered level of notification grouping:


Acknowledge Users

Emergency notifications and some connected-building controls


Basic Users

Emergency notifications


Cardiac/Health Emergency Users

Emergency notifications and connected-building controls


Administration Users

Emergency notifications and connected-building controls

Easily Locate Quick Emergency Access Points

Access full detailed floor plans overlaid on Google Earth to navigate the fastest route to an emergency. Assign access doors around the perimeter of the school for the local police to open with their key. If they don’t have one at the ready, they can open the door from the patrol car and dispatch will be able to close it behind them.

Integrates With