911inform Location Discovery Solution
Today’s evolving enterprise environments are easily enabled with communications that can now take place from almost anywhere and on any device. Enterprise users working from home and office will likely cross the invisible boundaries of 9-1-1 call centers without being aware. 911inform Location Discovery Solution easily allows users to update their physical location without having to do more than tap their smartphone screen or a few clicks from your laptop.
As working from home becomes more popular, user mobility is of utmost importance. In addition, a user with a desk phone at the office may also work remotely via laptop and softphone. The user is now active in two separate locations, where both are tethered to the same phone number and extension. Thus, the user’s location information has not updated, so a 9-1-1 call would be routed to the PSAP that covers their work location, delaying response times.
911informLDS Functionality
Over 96% of the population owns a smartphone or laptop device. With the vast majority of Americans utilizing these devices as “helper” beacons along with the location services embedded within them, the user receives a link by text message or email that extracts the location, from the device and updates location databases.
Configuration
- Mapping of current building floor plans outlining desk phone locations and creating a database of user extensions.
- When a phone is moved and disconnected the software detects it was reconnected to the phone system at a different location.
From Smartphone
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- Receive text message informing their phone has a new registration pending. Follow the link to update the location.
- As you follow the link, the software generates the expected location based on the GPS coordinates of the phone. When in a 911inform connected building, the provided map will be visible allowing to tap a new room.
- When a user is outside of a mapped building, a Google Maps pin drop is provided and will have to verify location or enter the current street address.
From Laptop
- The user receives an email informing their phone has a new registration pending. Follow the link to update the location.
- As you follow the link, the software generates the expected location based on GPS coordinate of the laptop.
- When in a 911inform connected building, the provided map will be visible allowing to click on a new room. When clicking on a new room, the user will have to hit okay on the Coordinates window updating your new location.